Account Manager

About Us

We are a software development company dedicated to building next-generation loan origination systems for financial institutions in emerging markets like Tanzania, Rwanda, Uganda, and beyond. With teams in multiple locations, we focus on delivering reliable, high-performance systems that support real-world financial operations. Our goal is to make a measurable impact in the financial sector by building technology that helps institutions operate efficiently and expand access to financial services.

Who We're Looking For

We are looking for an Account Manager who takes ownership of customer relationships and acts as a bridge between our clients and engineering team. The role involves working closely with both technical and business stakeholders, translating customer needs into clear requirements, and managing multiple topics in parallel in a structured and proactive way. A strong interest in financial systems and digital transformation is expected, along with the ability to operate in an international environment alongside both customers and developers.

Responsibilities

• Own and manage relationships with Simbuka’s customers;
• Act as the main point of contact between customers and internal teams, especially engineering;
• Understand customer needs and translate them into clear requirements for the development team;
• Follow up on ongoing projects, ensuring alignment between customer expectations and delivery;
• Communicate product capabilities and guide customers in using the platform effectively;
• Prepare proposals, quotations, and reports;
• Keep structured records of customer interactions and project status;
• Identify opportunities to improve customer experience and expand usage of the platform;
• Stay informed about industry trends and customer needs;
• Deliver presentations, product demos, and training sessions when needed.

Requirements and Skills

• Bachelor’s or Master’s degree (any field);
• Strong communication skills, both verbal and written;
• Ability to work with both technical and non-technical stakeholders;
• Ability to understand and translate customer needs into clear requirements;
• Structured and organized, with the ability to manage multiple topics and projects in parallel;
• Strong sense of ownership and responsibility;
• Interest in financial systems and digital solutions;
• Comfortable working in an international environment;
• Fluency in English; additional languages are a plus;
• Experience working with software products or technical teams is a strong advantage.

What We Offer

• Competitive Salary. Receive a salary package that reflects your skills and experience within the the Netherlands market;
• Full-Time Position. Engage in a 32–40 hours per week role, offering flexibility to suit your lifestyle;
• Flexible Working Hours and Remote Work. Enjoy flexible scheduling and the option to work from home, even beyond the trial period;
• Standard Leave Policy. Benefit from 25 paid vacation days per year;
• Professional Development. Benefit from an annual training budget dedicated to your personal and professional growth;
• Travel Cost Reimbursement. Get reimbursed for your work-related travel expenses;
• Autonomy and Initiative. Work in an environment that values your ideas and provides the freedom to innovate;
• Inclusive Culture and Regular Events. Be part of a friendly team with regular events like Friday drinks, hackathons, parties, and team-building activities.

Apply now and join us in building systems used by banks across emerging markets.